Ivy Terms and Conditions

By registering an account with Ivy, you agree to the terms set out on this page, along with the specific terms attached to any bonus or promotion you accept. These terms apply to every player using our site, regardless of how you access it, whether on desktop or through our mobile site.

Who we are

Ivy is an online casino offering slots, live dealer tables and classic casino games to players aged 18 and over. The registered company name behind this site, along with current licensing details, is published in the site footer. Please confirm those details there before you play, as they are not repeated throughout this page. The UK Gambling Commission (UKGC) regulates gambling for consumers in the UK; it is not necessarily the licensor of this site, and nothing on this page should be read as a claim that it is.

Eligibility to play

• You must be at least 18 years old to register or play at Ivy.
• You must provide accurate, current information when creating your account, including your name, date of birth and contact details.
• One account is permitted per person, per household and per device. Duplicate accounts may be closed and any associated balance forfeited.
• It is your responsibility to check that online gambling is lawful for you to access given your personal circumstances and location.

Account verification

We may ask you to verify your identity, age, address or payment method at any point, including before processing a withdrawal. This is a standard part of running a responsible operation and helps protect both you and us against fraud. Verification may involve submitting a government-issued ID, a proof of address dated within the last three months, or a screenshot confirming ownership of a payment method. Delays in providing requested documents may delay withdrawals.

Deposits, withdrawals and currency

All balances at Ivy are held and displayed in GBP. We accept Visa, Mastercard, bank transfer, Revolut and major cryptocurrencies including Bitcoin, Ethereum and USDT. Minimum and maximum deposit and withdrawal limits, along with processing times for each method, are set out in full on our Payments page. We reserve the right to request additional checks on larger withdrawals or unusual account activity before releasing funds.

Bonus terms

Any welcome package, free spins offer or ongoing promotion credited to your account is subject to its own specific terms, including wagering requirements, eligible games, maximum bet limits while a bonus is active, and expiry dates. T&Cs apply to every bonus mentioned anywhere on this site. Full current terms for the welcome offer are published on our Bonus page, and terms for ongoing offers appear on our Promotions page. We reserve the right to void bonus winnings and, in cases of clear abuse of a promotion such as the use of banned betting patterns across linked accounts, to close the account involved.

Fair play and game rules

Every game on our site is supplied by an independent studio, including Pragmatic Play, Evolution Gaming, Hacksaw Gaming, Nolimit City, Push Gaming, Relax Gaming and Play'n GO. Game rules, paytables and return-to-player figures are set by these providers and displayed within each game. We do not alter outcomes. Any dispute about a specific game result will be checked against the provider's own game logs.

Suspension and closure of accounts

We may suspend or close an account where we reasonably suspect fraud, collusion, bonus abuse, underage play, or a breach of these terms. Where an account is closed for reasons outside your control, any funds you deposited that have not been used in breach of these terms will normally be returned to you, subject to verification. You may also close your own account at any time, or set limits on it, through tools described on our Responsible Gaming page.

Changes to these terms

We may update these terms from time to time to reflect changes in our games, payment methods or operating practices. Material changes will be reflected on this page with a visible update, and continued use of your account after a change takes effect constitutes acceptance of the revised terms. We recommend checking this page periodically.

Disputes and complaints

If you have a concern about your account, a transaction or a game result, contact our support team first at [email protected], available 24/7, so we can look into it directly. If a complaint cannot be resolved between us, details of any applicable alternative dispute resolution service will be provided in our response, in line with current regulatory requirements for the UK market.

Related pages

For related information, see our Bonus page for full welcome offer terms, our Payments page for deposit and withdrawal details, and our Privacy Policy for how we handle your data. Ready to play? Register an account to get started.